Bank Mandiri: Technology as a catalyst of employee engagement

Summary

Bank Mandiri is using technology as the connective tissue of its employee experience strategy, anchored by two initiatives. The first, a cloud-based performance system, lets employees plan, track, and review their goals and rewards from anywhere, turning performance management into a continuous, transparent process rather than an annual event and giving managers real-time visibility into goal progress.

The second initiative addresses culture directly: as younger employees have grown to make up a larger share of Bank Mandiri's workforce, the bank has adapted how it internalises its core values, using a structured approach that moves employees from simply hearing about company values to actively teaching them to others. Indonesia's largest bank by assets is sequencing this cultural reinforcement alongside its performance-management technology.

Bank Mandiri's broader employee engagement programme rounds out the picture, offering practical guidance for HR leaders looking to combine technology-driven performance tracking with deliberate culture-building. The bank's ambition to become Indonesia's employer of choice ties directly to how consistently it can embed its values across a large and geographically spread branch network spanning thousands of outlets nationwide.

• Bank Mandiri's leadership, headquarters, and 2020 revenue figures
• The bank's long-term vision milestones for market capitalisation and talent positioning

Can a values-driven culture scale through a workforce increasingly shaped by digital-native expectations?