Bank of Tomorrow 2023

Summary

The Bank of Tomorrow 2023 report provides a comprehensive analysis of leading banks in the Asia Pacific region, focusing on how they are shaping the future of banking through purpose-driven strategies. Using the twimbit Purpose Index, the report benchmarks top APAC banks across four critical pillars: customer experience, employee experience, supplier satisfaction, and ESG (environmental, social, and governance) impact. It explores how banks are leveraging digital transformation, open banking initiatives, and sustainable finance to drive growth and operational efficiency. The report addresses key questions such as: What are the main drivers behind the revenue and profitability growth of APAC banks? How are banks reimagining customer and employee experiences to stay competitive? In what ways are supplier relationships and ESG practices influencing long-term success? Readers will also find an overview of financial performance metrics, including revenue growth, ICT investment, and capital ratios. This strategic resource is essential for banking professionals, technology partners, and stakeholders seeking to understand the evolving priorities and best practices in the APAC banking sector. For those interested in the intersection of digital banking, sustainability, and stakeholder engagement, the Bank of Tomorrow 2023 report offers valuable insights into the trends and strategies shaping the industry.