Banking leadership vision for 2025

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Summary

The "Banking leadership vision for 2025" report examines how banking CEOs are redefining their roles to lead in a digital-first, technology-driven environment. Focusing on open banking, artificial intelligence, and the evolving experience economy, the report outlines the top strategic priorities shaping the future of banking leadership. It addresses how banks are leveraging AI to enhance operational efficiency, manage risk, and deliver hyper-personalized customer experiences. The report explores the challenges of growing low-cost deposits, optimizing fee income, and responding to rising non-performing assets, as well as the need for robust cybersecurity and app consolidation strategies. It also considers the impact of digital talent acquisition, cultural transformation, and next-generation lending models tailored for new borrower profiles. Key questions answered include: What are the most pressing challenges facing banking CEOs in 2025? How are banks using technology to drive CASA growth, streamline operations, and innovate customer engagement? What strategies are emerging for risk management, fee-income diversification, and cybersecurity? How are talent and culture evolving to support digital transformation? What role do superapps and embedded finance play in the future of banking? This report is essential for banking executives, strategists, and technology leaders seeking to understand the priorities and imperatives that will define successful banking leadership in the coming years.

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