Cybersecurity to Protect Customers Interaction, Build Trust and Loyalty

Summary

Banks are under growing pressure to defend customer trust as digital banking, open APIs and superapp ambitions widen the attack surface for fraud and cyber threats. Recorded from the inaugural Bank of Tomorrow Asia Pacific Summit, this session brings together perspectives from F5 and twimbit on where cybersecurity and customer experience intersect for financial institutions.

Attackers exploit common banking functions such as password recovery to commit credential stuffing and account takeover, and compliance alone does not guarantee security without continuous monitoring. It explores how banks can reduce authentication friction without weakening protection, including approaches to multi-factor authentication that adapt based on behavioural signals rather than interrupting every session.

It also addresses the risks banks face as they shift core banking infrastructure to public cloud, the role of distributed platforms in absorbing DDoS and application-layer attacks before they reach the data centre, and the security demands created by the move toward open banking and API-enabled ecosystems, including API gateway and web application firewall capabilities.

Banking, cybersecurity and digital transformation leaders will find a grounded view of how fraud prevention, authentication design and cloud resilience come together to protect customer interactions and build lasting institutional trust.

How can banks strengthen cybersecurity without adding friction to the customer experience?