Summary
Beyond core connectivity, telecom operators are searching for new revenue engines in financial services, enterprise 5G, and digital lifestyle platforms. At the Asia Pacific Telecom Summit 2022, the CEO of Boost Connect and the Head of Strategy at Digital Nasional Berhad joined a discussion on where these growth opportunities actually sit and how telcos can capture them.
Synergy between telcos and financial services providers takes center stage, including how digital financial platforms rely on telco reach and branding even as they expand into non-telco channels. Enterprise 5G comes into focus too, questioning whether connectivity alone can create enterprise value or whether operators need to build full, vertical-specific solutions stitched around real business use cases.
New growth engines also demand new ways of measuring success. Traditional telecom metrics do not capture value from digital lifestyle services, pushing operators toward measures tied to transaction volume and margin capture instead. None of this works without the right talent, and operators are building skills in areas like artificial intelligence and the Internet of Things while empowering employees to experiment.
- Telco-fintech collaboration models within groups like Axiata
- How Digital Nasional Berhad is approaching enterprise 5G use case validation across 12 industry verticals
What new performance measures do telcos need to properly capture value from digital lifestyle and enterprise services?
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