Summary
Asia Pacific's largest banks are being measured not just on profitability but on how well they serve every stakeholder group tied to their business, from shareholders and employees to suppliers, customers, and the communities they operate in. 28 leading banks across the region are being benchmarked on how well they translate purpose-driven strategy into measurable stakeholder value amid a challenging post-pandemic operating environment marked by compressed net interest margins and rising non-performing loans.
Four pillars structure the comparison, covering customer experience, employee experience, supplier satisfaction, and environmental and social impact, mapping how digital investment, ICT spend, and innovation initiatives connect to each area. On the customer experience front, banks are pursuing reimagined digital journeys, while employee experience gains are increasingly tied to upskilling, diversity programmes, and wellness initiatives shaping retention and organisational growth.
Supplier relationships are also undergoing a shift, with digital procurement replacing legacy processes to cut costs and speed onboarding, while ESG disclosure practices across APAC markets continue to lag global averages due to fragmented regulation. Scale and revenue translate into genuine stakeholder value for some of these banks, while others fall short despite strong top-line growth.
Which APAC banks are converting scale and digital investment into genuine value for every stakeholder, not just shareholders?
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