Summary
Teleperformance, the Paris-headquartered outsourcing giant with hundreds of thousands of employees across 80 countries, has built its employee experience strategy around balancing global scale with local cultural nuance—what the company calls combining "hi-tech" with "hi-touch." Its approach spans six areas benchmarked against a BPO employee experience framework: communication, technology investment, voice of employee, learning and development, social connection, and rewards and recognition.
Communication programmes include annual satisfaction surveys, "Chat with the CEO" sessions, and townhalls held across its global footprint, layered with the "United Cultures of Teleperformance" initiative designed to help best practices translate across dramatically different national contexts. On technology, an employee-facing mobile app and a cloud-based work-from-home platform allowed a large share of the workforce to shift to remote work within weeks at the onset of the pandemic.
Learning and development runs through dedicated channels including Teleperformance University, an internal leadership identification programme called JUMP, and an executive e-learning institute, while social connection efforts centre on the company's Citizen of the World charitable initiative and a parallel sustainability programme targeting the company's carbon footprint.
- Covers gender diversity data and leadership representation across Teleperformance's global workforce
- Profiles rewards programmes spanning meal subsidies, gym access, and cultural activity discounts
What does it take to deliver a consistent employee experience across 80 countries without losing what makes each culture distinct?
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