Summary
The financial services industry is being reshaped into something closer to an integrated marketplace embedded in customers' everyday lives, and the pandemic has only accelerated that shift for banks across Asia Pacific. Drawing on conversations with five long-term industry experts, five defining Asia Pacific banking trends set to reshape the region come into focus — from changing generational expectations to the rise of platform-based finance.
Millennial and Gen Z banking preferences are pushing institutions toward more transparent, instant and gamified digital experiences; platformification and open banking are enabling embedded finance and omnichannel customer journeys; and neobanks are using API integration, regulatory navigation and digital-native design to challenge incumbents. The growing competitive threat from non-bank players entering financial services, and the scale of the financial inclusion opportunity represented by Asia Pacific's large unbanked and underbanked population, also come into focus.
Featuring perspectives from banking, fintech and telecom leaders including Michael Berns, Huw Davies, Suman Gandham, Shelly Arora and Kunal Patel, where collaboration between banks, fintechs, telcos and big tech is likely to create the most value — and where competition for the customer relationship will be fiercest over the coming years — comes into focus.
- Features insider perspectives from five banking and fintech industry leaders
- Covers millennial banking, platformification, neobanks, non-bank competition and financial inclusion
Who will own the customer relationship as banks, fintechs, telcos and big tech converge on the same financial services opportunity?
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