Summary
Financial services in Asia Pacific are opening up to new entrants. At Twimbit's Asia Pacific Telecom Summit 2021, organised with F5 Networks, Ganesh Ananthanarayanan, Chief Operating Officer of Airtel Payments Bank, and Suman Gandham, Founder and CEO of Finin Bank, weighed in on whether telcos and neobanks can genuinely compete with incumbent banks, covering the achievements, ambitions, and constraints shaping neo-banking in the region.
Rising financial inclusion and consumer demand for digital banking are creating scale of opportunity, while customer centricity and hyper-personalisation are becoming decisive competitive levers, and telcos and neobanks are forming mutually beneficial partnerships by combining brand trust, distribution reach, and technology agility. Low-margin services such as UPI and bill payments are being used as engagement drivers that open the door to higher-margin cross-selling, and segment-focused strategies targeting rural populations, white-collar workers, and students are emerging as a path to sustainable growth.
Regulatory trust and data protection also feature prominently, with both speakers weighing in on why a stronger compliance framework is essential for long-term customer loyalty in digital financial services.
- Features direct commentary from Airtel Payments Bank and Finin Bank leadership
- Covers telco-neobank partnership models and segment-focused customer acquisition strategies
Can new entrants really out-compete incumbent banks, or do they need incumbents as partners to scale?
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